| How to contact Animal Management, Inc: | |
| Address: | PO
BOX 140 HEAFFORD JUNCTION, WI 54532 |
| Order Number: | 1-888-744-8173 |
| Customer Service: | 1-715-453-8109 |
| 24 Hour Fax: | 1-715-453-9191 |
| Email: | ami@animalmanagement.com |
Company Policies
| If your merchandise is damaged during shipping: |
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Immediately upon arrival, check your merchandise for any damage that may have occurred during shipping. Even if the box the merchandise was shipped in appears to be in perfect condition, open the box and inspect the merchandise, cardboard springs back into shape easier than galvanized metal. Remember, the longer you wait to check your merchandise, the more difficult it becomes to file a claim with the shipper. UPS or RPS damaged your merchandise: If your merchandise was damaged during shipment by UPS or RPS, please contact our Customer Service Office immediately at 715-453-8109. We will contact the shipper, report the damage, and file a claim. A representative may come out to your home or business to inspect the damage. Do not use damaged merchandise. Keep the merchandise in its original carton, new and unused. A Freight Line damaged your merchandise: If your merchandise was damaged during shipment by a Freight Line, sign for the merchandise as damaged. It is VERY IMPORTANT and it MUST be noted on the freight receipt. If you do not note that the merchandise is damaged at the time of delivery, the freight line will not credit the shipping charges. It is also important that you contact our Customer Service Office at 715-453-8109 and report the damage. Do not use the damaged merchandise. Keep the merchandise in its original carton, new and unused. |
| If your merchandise is defective: | |
| Should you have a problem with an order due to an error on our part, or the part of the manufacturer, we will correct the problem at our expense. You will have 10 days from the day we ship the merchandise to you to contact our Customer Service Office at 715-453-8109, and request a return authorization number before returning the merchandise. You must supply us with the invoice number and date, as well as the reason for the return before any return authorization number can be given. All returned merchandise must have the return authorization number clearly written on the return label so that the merchandise may be properly identified and credited to your account. After we receive the returned merchandise, a replacement will be shipped to you entirely at our expense. |
| If you want to return or exchange your merchandise: | |
| There will be a 15% restocking fee and shipping charges on all returns unless the merchandise was defective in shipping or there was an error on our part in the processing of the order. All returns for credit or exchange must be done within 10 days from the date your order was shipped. It will be our policy not to accept the return or exchange of any merchandise without first obtaining a prior written return authorization number. All merchandise must be new, unused and in the original shipping container. You must contact our Customer Service Office at 715-453-3550, and request a return authorization number. You must supply us with the invoice number and date, as well as the reason for the return before any return authorization number can be given. All returned merchandise must have the return authorization number clearly written on the return label so that the merchandise may be properly identified and credited to your account. No future merchandise will be shipped until we have received the returned merchandise. |
| If you refuse a delivery: | |
| Customers that refuse delivery of the merchandise will have the merchandise credited back to their account, minus the shipping cost of the merchandise and a 15% handling and restocking charge. |
| How late payments are calculated: | |
| All open accounts are billed Net 30 days from the date the merchandise was shipped and invoiced. If payment is not received within 30 days, interest of 1 1/2% per month will be applied to the balance, which is an annual percentage rate of 18%. All accounts must be paid in full, including interest to maintain established credit. |
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